A business should be able to articulate these competencies, which are often included in job descriptions. Each business will have tailored core competencies to fit the needs of consumers and needs of employees to maximize production and service quality. A core competency should show how your business is different, and what it has to offer above other similar competitive organizations.
Table 3 Comparative profiling tools Understanding cultural norms and diversity is just as important as understanding individuals. Dreher and Macnaughton 21 contend that cultural competence is really nursing competence. As communities become more diverse, it is important that leaders adopt strategies to teach, provide feedback, and motivate persons from different cultural backgrounds and different skill mixes.
Leadership mentoring bridges the regulatory and subjective aspects of human resources management through the pairing of experienced leaders with novice leaders.
To illustrate a type of mentoring, Montgomery 22 presents a descriptive method whereby an experienced professor mentors a doctoral student in the needed leadership and administrative experiences. The mentoring of new critical care managers by the chief nursing officer should occur over time and is enhanced through the resolution of increasingly complex situations.
Because of the rapidly changing external environment, it is increasingly important to understand how leaders anticipate and implement change. The Del-phi method is a process in which a questionnaire is distributed to experts who independently complete it; the results are evaluated to determine the likelihood that certain events may occur.
Critical care nurses can use this evidence-based information to educate each other about change. This concept was first discussed by Skewhart 28 in and then made famous in the s when Deming encouraged the Japanese to adopt it to promote continuous quality improvement. Understanding why nurses resist or accept change enables a leader to communicate why change is necessary and to mentor others through the change process.
Previous Section Next Section Managing Revenue and Expenses International studies indicate a global need for financial education for nurse-leaders. Nurse-managers must have basic knowledge of financial management. Interpreting financial statements, understanding performance ratios, and recognizing the time value of money are essential when financial forecasts and cost implications for business plans are being estimated.
To compile a capital budget, managers must understand the financial implications of leasing versus purchasing, the expected useful life of equipment, and estimated maintenance costs. Understanding how to calculate a return on investment when proposing new technology, such as computerized documentation systems, enables critical care leaders to conduct cost analysis of different systems and options.
This collaboration is crucial to budget planning. It is important to know the cost per unit of service so that staff and supplies increase as the number of patients increases. Knowledge of expiring supplier and provider contracts helps leaders anticipate the effects of budgeted rates and numbers of patients.
Previous Section Next Section Managing Technology and Equipment A basic understanding of information technology is essential for critical care leaders. Nurses who have mastered technology can devise technological interfaces to gather statistical data that assist in efficient management of critical care units.
Technologically savvy nurses can use Web technology to make educational materials and programs, such as videoconferencing and Webcasts, easily accessible for patients and clinicians. Critical care nurses can use software on their wireless personal digital assistants to look up, verify, and calculate medication dosages or concentrations of intravenous infusions to reduce medication errors.
Wireless personal digital assistants and laptops improve fast and efficient communication. Technological advances surround critical care nurses and nurse-managers.
Previous Section Next Section Summary Each organization has unique operational issues and managerial supports. To successfully overcome the challenges faced by an organization, nurse-managers must work with supervisors to hone the necessary leadership skills. Previous Section Next Section Communication Skills Communication occurs through speech, nonverbal signals, and written documentation.
It is essential that leaders disseminate and interpret information quickly and accurately. A 2-year study 33 of Chilean nurse-leaders suggested that leadership is characterized by exerting a positive influence on others through good communication.
At the root of effective communication is delivering the message in such a way that the listener will hear it.
Simulation and role-playing are effective methods for improving communication skills. The mission is what the organization strives to accomplish; in other words, the reason the organization exists.
Vision is also about understanding how to rally people around an idea. All operations, education, goals, and strategies should be linked to the vision and should fit in with the overall mission.
It is a myth that there is a single right or best organizational structure. Organization is a tool for making people productive when they work together. Organizational structures like command and control work effectively in crisis or disaster management situations because decisions must be made quickly and there is little time for discussion.
Collaborative and team structures are effective for improving processes and designing new programs. Effective communication of standards, responsibilities, and rewards translates into improved performance. Promoting the obfuscation of actual practices during surveys or billing audits sends the wrong message and often exposes facilities to whistle-blower lawsuits.
Persons in subordinate roles often comply with their supervisors because most organizations are structured to produce obedience. Previous Section Next Section Communicating Continuous Learning Continuous learning is essential at all levels of nursing, and learning about communication improves teamwork and reduces errors.Core competencies are those capabilities that are critical to a business achieving competitive advantage.
The starting point for analysing core competencies is recognising that competition between businesses is as much a race for competence mastery as it is for market position and market power.
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Core competencies are the resources and/or strategic advantages of a business, including the combination of pooled knowledge and technical capacities, that allow it to be competitive in the. Diana S. Contino, RN, MBA, CEN, CCRN; Diana S. Contino is the owner of Emergency Management Systems, Inc, in Laguna Niguel, Calif, and a consultant with MedAmerica.
Career Outlook. Small business is the lifeblood of the American economy and a significant generator of employment. In the U.S. alone, small business employees account for 48% of the private workforce.*.